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Privacy Policy

This Privacy Policy explains how PiipAi OÜ collects, uses, stores and protects personal data when you use the website piipai.com or communicate with us.

1. Data Controller

The controller responsible for processing personal data is:

PiipAi OÜ
Registry code: 16216009
Address: Soola 7, 51004 Tartu, Estonia
Email: info@piipai.com
Phone: +372 5351 1884

For questions concerning the processing of personal data or to exercise your rights, please contact us at info@piipai.com.

2. What Personal Data Do We Collect?

The personal data we collect depends on how you use our website or contact us.

2.1. Kontaktivormi ja e-posti kaudu edastatud andmed

When you contact us through a contact form or by email, we may collect the following information:

  • name;
  • email address;
  • phone number;
  • company name;
  • job title or position within the company;
  • number of employees;
  • country;
  • the content of your enquiry or message;
  • any other information you choose to provide voluntarily.

Please do not submit special categories of personal data or other sensitive information unless it is necessary for resolving your enquiry.

2.2. Blog Comments

When you leave a comment on our blog, we may collect:

  • name;
  • email address;
  • website address, if provided;
  • the content of the comment;
  • the date and time the comment was submitted;
  • technical information such as the IP address and browser user agent.

Comments are stored in the WordPress environment and may be reviewed before publication.

We publish only relevant comments. We may reject or remove comments that contain spam, advertising links, offensive or unlawful content, unnecessary personal data relating to other people, or content that is unrelated to the blog post.

The name displayed with the comment and the content of the comment may be publicly visible. Email addresses are not displayed publicly.

2.3. Website Usage Data

When you visit the website, we may process technical and usage data such as:

  • IP address;
  • device and browser type;
  • operating system;
  • date and time of the visit;
  • pages viewed;
  • visit duration;
  • the website or channel through which you reached our website;
  • general information about actions performed on the website.

Google Analytics data is collected only where you have consented to analytics cookies.

2.4. Cookie Preferences

The website may store information about the language selected by the user and their cookie preferences.

More detailed information is available on the “Use of Cookies” page.

3. For What Purposes and on What Legal Bases Do We Process Personal Data?

3.1. Responding to Enquiries

We use information submitted through contact forms or by email to:

  • respond to questions;
  • provide information about PiipAi software and services;
  • prepare offers;
  • arrange demonstrations or meetings;
  • establish or manage a potential customer or cooperation relationship.

Depending on the nature of the enquiry, the legal basis may be:

  • taking steps at your request before entering into a contract;
  • performing a contract;
  • our legitimate interest in responding to business enquiries and managing customer communications.

3.2. Publishing and Managing Blog Comments

We process comment data to:

  • enable discussion under blog posts;
  • review, publish and manage comments;
  • respond to comments;
  • prevent spam, misuse and security incidents;
  • remove inappropriate, unlawful or irrelevant content.

The legal basis is our legitimate interest in providing discussion features, managing website content and protecting the website against misuse.

3.3. Ensuring Website Functionality and Security

We may process technical data to:

  • ensure that the website functions correctly;
  • identify and prevent security incidents;
  • diagnose technical errors;
  • protect the website against automated attacks and misuse.

The legal basis is our legitimate interest in maintaining a secure and functional website.

3.4. Website Analytics

We use Google Analytics to:

  • obtain general statistics about website usage;
  • understand which pages and topics are visited;
  • evaluate how users arrive at the website;
  • improve website content, structure and usability.

The legal basis for analytics cookies and the related processing is your consent. You may withdraw your consent at any time.

3.5. Compliance With Legal Obligations and Protection of Legal Claims

Where necessary, we may process personal data to:

  • comply with legal obligations;
  • document agreements and communications;
  • establish, exercise or defend legal claims;
  • respond to lawful requests from competent authorities.

The legal basis is compliance with a legal obligation or our legitimate interest in protecting our rights.

4. Cookies

The website uses functional cookies and, with the user’s consent, analytics cookies.

Analytics cookies are used only after consent has been given. Cookie preferences can be changed at any time through the “Cookie Settings” link in the website footer.

Detailed information about the cookies used, their purposes and retention periods is available on the “Use of Cookies” page.

5. Who May Receive Your Personal Data?

We may grant limited access to personal data to service providers that assist us in operating the website and conducting our business, including:

  • website hosting and server service providers;
  • website administration and technical support providers;
  • email service providers;
  • providers supporting the operation of contact forms;
  • website analytics provider Google;
  • IT and information security service providers;
  • legal and accounting service providers, where necessary.

Personal data is shared only to the extent necessary. Service providers may process data on our instructions as processors or act as independent controllers in relation to their own services.

We do not sell personal data.

We may also disclose personal data to a competent authority, court or other person where required by law or where necessary to establish, exercise or defend legal claims.

6. Transfers of Data Outside the European Economic Area

Some of our service providers, including Google, may process personal data outside the European Economic Area.

In such cases, safeguards required by applicable law are used, such as an adequacy decision of the European Commission or standard contractual clauses.

7. How Long Do We Retain Personal Data?

We retain personal data only for as long as necessary to respond to enquiries, manage customer or cooperation relationships, document agreements, resolve legal claims or comply with legal obligations.

Blog comments are generally retained until the comment or the related blog post is removed. The retention periods for cookies and analytics data are described on the “Use of Cookies” page.

Where there is no longer a necessary purpose or legal basis for retaining data, we delete or anonymise it.

8. Personal Data of Minors

The PiipAi website and services are primarily intended for businesses and professional users and are not specifically directed at minors.

We do not knowingly collect personal data from minors unless there is a legitimate purpose and legal basis for doing so.

A minor may nevertheless visit the public website or leave a comment on the blog. Minors should not submit sensitive personal data or more personal data than is necessary through contact forms or comments.

If we become aware that we have collected a minor’s personal data without a sufficient legal basis, we will delete it without undue delay.

If you believe that a minor has submitted personal data to us, please contact us at info@piipai.com.

9. Data Security

We apply reasonable technical and organisational measures to protect personal data, including where appropriate:

  • restricting access;
  • protecting user accounts and passwords;
  • keeping software and plugins updated;
  • maintaining website backups;
  • monitoring security incidents and errors;
  • using encrypted HTTPS connections.

However, no method of transmission over the internet or electronic storage is completely risk-free.

10. Your Rights

Subject to the conditions laid down by applicable law, you have the right to:

  • receive information about whether and what personal data we process about you;
  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • withdraw consent at any time;
  • receive personal data you have provided in a structured, commonly used and machine-readable format where the conditions for data portability are met.

To exercise your rights, contact us at info@piipai.com. Where necessary, we may request additional information to verify your identity before responding to your request.

We generally respond within one month. In the case of a complex or extensive request, the response period may be extended to the extent permitted by law.

More information about your personal data rights is available on the Estonian Data Protection Inspectorate’s website.

11. Filing a Complaint

If you believe that the processing of your personal data has infringed your rights, please first contact us at info@piipai.com so that we can review and resolve the matter.

You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate.

12. Third-Party Links

The website may contain links to websites operated by third parties.

We are not responsible for the content, security or data processing practices of third-party websites. Before submitting personal data, we recommend reviewing the privacy policy of the relevant website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example where there are changes to:

  • website functions;
  • service providers;
  • personal data processing practices;
  • applicable laws or official guidance.

Last updated: 30/07/2026

Klienditeeninduse juht
Tööülesanded
Analüüsida statistikat ja koostada täpseid aruandeid.
Luua pühendunud kliendid ja hõlbustada orgaanilist kasvu.
Määrata selge missioon ja rakendada strateegiaid, mis on suunatud sellele missioonile.
Pidada täpset arvestust ja dokumenteerida klienditeeninduse toimingud ja arutelud.
Parandada klienditeeninduse kogemust.
Võtta vastutus klientide probleemide eest ja viia probleemid lahenduseni.
Teenindusprotseduuride, poliitikate ja standardite väljatöötamine.
Värbab ja arendab klienditeenindajaid ning edendab keskkonda, kus nad saavad julgustamise ja volituste andmisega silma paista, hoiab töökorraldust vastavalt prioriteetidele.
Klienditeeninduse juht
Tööülesanded
Analüüsida statistikat ja koostada täpseid aruandeid.
Luua pühendunud kliendid ja hõlbustada orgaanilist kasvu.
Määrata selge missioon ja rakendada strateegiaid, mis on suunatud sellele missioonile.
Pidada täpset arvestust ja dokumenteerida klienditeeninduse toimingud ja arutelud.
Parandada klienditeeninduse kogemust.
Võtta vastutus klientide probleemide eest ja viia probleemid lahenduseni.
Teenindusprotseduuride, poliitikate ja standardite väljatöötamine.
Värbab ja arendab klienditeenindajaid ning edendab keskkonda, kus nad saavad julgustamise ja volituste andmisega silma paista, hoiab töökorraldust vastavalt prioriteetidele.
Customer Service Manager
Tasks and Responsibilities
Analyze data and create accurate reports.
Build strong customer relationships and support growth.
Define and implement strategies aligned with company goals.
Maintain clear records of customer interactions.
Enhance the customer service experience.
Resolve customer issues effectively.
Develop service procedures and standards.
Recruit, train, and empower customer service team members, ensuring priorities are managed efficiently.
Customer Service Manager
Tasks and Responsibilities
Analyze data and create accurate reports.
Build strong customer relationships and support growth.
Define and implement strategies aligned with company goals.
Maintain clear records of customer interactions.
Enhance the customer service experience.
Resolve customer issues effectively.
Develop service procedures and standards.
Recruit, train, and empower customer service team members, ensuring priorities are managed efficiently.