We are looking for an experienced Customer Service Manager to provide excellent customer service and promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Responsibilities

Improve customer service experience

Create engaged customers and facilitate organic growth

Take ownership of customers’ issues and follow problems through to resolution

Set a clear mission and deploy strategies focused toward that mission

Develop service procedures, policies, and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment, maintain an orderly workflow according to priorities

Send your CV to our recruitment team at hr@piipai.com